Frequently Asked Questions (FAQ) — NOORANI
🛍️ Ordering & Payments
Q: How safe is my payment information?
We use trusted and secure payment systems that comply with international security standards, so your payment information is protected and processed safely.
Q: What payment methods do you accept?
You can pay securely online using Visa, Mastercard, American Express, and other major cards. We also support Tabby installment payments and Cash on Delivery (UAE only) for your convenience.
🚚 Shipping & Delivery
Q: How long does it take to receive my abaya?
- Customized abayas: Made to order and delivered within 10–12days.
- Ready-to-wear abayas: Shipped quickly within 1–2 business days once ordered.
If your order hasn’t arrived after 14 business days, simply contact us via WhatsApp or email with your order details and we’ll check it for you.
Q: Do you offer free shipping?
Yes! We provide free shipping across the UAE on orders above a certain value. You’ll see the offer details in your cart at checkout.
Q: Do you ship internationally?
Absolutely — we ship worldwide! Shipping rates and times vary depending on your destination.
Q: How can I track my order?
Once your order is shipped, you can check its status by contacting us through WhatsApp or email with your order number.
🔄 Returns, Exchanges & Cancellations
Q: Can I exchange my abaya?
Yes — we offer exchanges within a limited time frame after delivery, as long as the item is unworn and in original condition. Full details are available on our Exchange Policy page.
Q: Can I cancel my order?
Orders can be canceled within a short time after placement, so please contact us quickly with your order number if you need to cancel.
📏 Sizes & Custom Orders
Q: What sizes do you offer?
We offer a wide range of sizes, and you can choose lengths that suit your height and preferences — because we believe abayas should fit beautifully. (More details on our Size Guide page.)
Q: Can I personalize my abaya?
Yes! You can customize your abaya’s size and details without extra charges — and choose features like pockets, zippers, or breastfeeding-friendly buttons.
📱 Support & Contact
If you still have questions, we’re just a message away!
📩 Contact us on WhatsApp or email us for fast support — we’re always happy to assist you.
